About Me

Experienced Pre-Sales Engineer with over ten years of progressive experience designing and implementing surveillance solutions. Proficient in configuring servers, cameras, wireless access points, and workstations. Skilled in communicating complex technical concepts to users of various technical backgrounds. Exceptional troubleshooting abilities and a quick learner. Experienced in managing teams and overseeing recruitment, training, and performance evaluations.

Contact Details

1390 Waukon Circle,
Casselberry, FL 32707.
407-968-9772
info@carlosgdiaz.com

Download Resume

Education

University of Central Florida

Bachelors of Science in Information Technology December 2011

Relevant Coursework

  • System Administration and Maintenance
  • Web-Based Information Technology
  • Computer Network Concepts
  • Design and Implementation of Networks
  • Human and Technology Interaction
  • Managing IT Integration
  • Cryptography and Information Security
  • Security in Computing
  • Computer Architecture Concepts
  • Operating System Concepts

Technical Skills

  • Surveillance Systems: Consultation, design, and implementation of Video Surveillance Systems; installation and configuration of Video Management Software (VMS) and Network Video Recorders; troubleshooting of IP Cameras and NVRs; IP Networking; Cloud Video Surveillance (Eagle Eye, Hanwha OnCloud).
  • Networks/Internet: Hardware (Switches), TCP/IP, Email (POP, SMTP, IMAP), HTML/XHTML, XML, FTP, Active Directory, Windows network configuration.
  • Hardware: Installation, configuration, and troubleshooting of Servers and workstations, RAID configurations, Network Cameras, Wireless Controllers, APs (Access Points), NVRs (Network Video Recorders), and Wireless Bridges.
  • Structured Cabling: Estimated materials, Pull/Terminate/Test, labelcables used for camera installations, Dress and route cable into telecom closets.
  • Productivity Applications: System Surveyor, Zoom, AnyDesk, CRM software (SugarCRM), Team Viewer, MS Excel, MS Word, MS PowerPoint, MS Visio, MS Project, SmartDraw, Adobe Acrobat, Notepad++, Virtualbox.

Certifications

  • Wisenet Technician Training 101 - Wisenet Device Manager & Getting Started with Wisenet IP Cameras
  • Wisenet Technician Training 103 - Wisenet Specialty IP Camera Setup
  • Wisenet Technician Training 203 - Wisenet AI Analytics / Wave 4.1
  • Wisenet Technician Training 301 - Wisenet Advance Topics
  • Milestone Certified Integration Technician  (Exp. 4/20/2026)
  • Genetec Security Center Omnicast Technical Certification  (Cert# 484028 Exp. 11/30/2025)
  • Axis Communications Certified Professional  (#19803456, expires 02/2022)
  • ExacqVision Technical Reseller Training Certificate
  • Ruckus WISE  (Wireless Solutions Engineer)  (expired)

Work

Field Application Engineer June 2022 - Present

Hanwha Vision America Orlando, FL

  • Provided pre-sales support to a team of 5 Regional Sales Managers, about 4 Manufacturers Representatives, and countless integrators and end users in East Florida (Jacksonville to Miami, including Central Florida) and South Carolina.
  • Assisted Sales and Business Development Managers with various projects to increase revenue in different verticals, including Transportation, Education, Retail, Banking, and Oil and Gas markets.
  • Supported marketing to promote products at various trade shows, including ISC West, GSX, and various integrator and end-user events.
  • Conducted and developed training classes to promote and educate National Security Integrators like JCI (Johnson Controls) and ADT Security, as well as local integrators and end users about products.
  • Managed pre/post-sales support for projects, including system designs, site surveys, camera placement, and server calculations.
  • Recommended appropriate hardware and software based on project specifications and client requirements.
  • Maintained and created content for the Knowledge Base, including technical reviews and troubleshooting guides.
  • Regularly visited clients and attended meetings to ensure customer satisfaction.

Field Application Engineer April 2019 - June 2022

Hanwha Vision America Edinburg, TX

  • Provided pre-sales support to a team of 8 Regional Sales Managers, over 12 Manufacturer Representatives from two companies, and countless integrators and end users in the South-Central US territory (Arkansas, Louisiana, Oklahoma, Texas, New Mexico, Arizona).
  • Assisted Sales and Business Development Managers with various projects to increase revenue in different verticals, including Transportation, Education, Retail, Banking, and Oil and Gas markets.
  • Supported Marketing efforts by promoting products at trade shows and events.
  • Conducted training classes to educate clients about products.
  • Managed pre/post-sales support for projects, including system designs, site surveys, and camera placement.
  • Recommended appropriate hardware and software based on project specifications and client requirements.

Senior Security Specialist February 2014 - February 2019

Central Florida Investments/Westgate Resorts Orlando, FL

  • Responsible for the design, configuration, installation, and troubleshooting of all IP Video Surveillance Networks, including Servers, Workstations, Wireless AP bridges, Switches and Network Attached Storage (NAS) at 32 locations across the nation.
  • Responsible for managing and updating the Information Technology Service Desk (ITSD) and assuring user’s tickets are worked on time and efficiently.
  • Installed and configured Software on Servers and Clients for all users with access to the Surveillance Network.
  • Performed Project Management functions in the design and purchase of IP Camera systems.
  • Supervised a crew of Security Specialists with the installation of all necessary infrastructures for the Surveillance system including, but not limited to structured cabling, fiber, racks, and conduit.
  • In charge of approving, creating, maintaining and assigning roles for all user with credentials to the system.

IT Specialist March 2012 - December 2013

NPR Solutions Orlando, FL

  • Planed and coordinated installations; tested and performed troubleshooting for computer systems, and maintained and upgraded hardware and software systems for a wide variety of clients.
  • Served as Project manager for various IT projects including VoIP, Cabling, Surveillance and Network device upgrades.
  • Designed, installed and troubleshot applications and solutions including but not limited to NVR’s Systems, Wireless Network Systems, Switches, and Routers.
  • Performed site surveys, and made presentations to clients about the features, capabilities, operation the equipment.
  • Conducted trainings for the use of new equipment to clients.
  • Passed National Agency Check with Inquiries (NACI) background investigation.

Recomendations

Personal and Professional References

Client Testimonials

  • Personal Reference

    Miguel Medina
    4608 Saddle Creek Pl.
    Orlando, FL 32829
    Phone: 407-483-2134

    Relationship: Friend and Pastor.

  • Personal Reference

    Keenan Miranda
    107 Fairway Ten Dr.
    Casselberry, FL 32707
    keenanjm@gmail.com
    Phone: 407-929-6887

    Relationship: Brother in law.

  • Personal Reference

    Diana White
    400 Horizons Dr.
    Winter Springs, FL 32708
    Phone: 407-937-8522

    Relationship: Friend and neighbor for more than 15 years.

  • Professional Reference

    Edward Robinson Jr.
    Network Engineer
    Orlando City Soccer Club
    Phone: 813-220-8797

    Previous Supervisor @ CFI/ Wesgate Resorts

  • Professional Reference

    Desis Maura
    Senior Project Manager
    Florida Hospital
    Phone: 407-717-0935

    Previous Supervisor @ CFI/ Wesgate Resorts

  • Professional Reference

    Carlos Torres
    Director of Information Technology
    Generational Equity, LLC
    Phone: 469-409-8900

    Previous Supervisor @ NPR Solutions

  • Professional Reference

    Giovanni Rios
    President/Owner
    NPR Solutions
    Phone: 787-799-5000

    Previous Employer

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