About Me

Result oriented IT professional with progressive experience in the implementation of advance technological solutions. Well versed in a variety of common operating systems, applications and hardware with a proven ability to setup and configure Servers, Switches, Wireless Access Points, Work Stations. Natural ability to master new tools and technologies rapidly. Skilled at articulating complex technical concepts to users of varying technical understanding with a positive result. Possess exceptional troubleshooting skills with a demonstrated capacity to identify root causes and direct users to lasting resolutions. Proven management skills with experience in the interview, hiring, training and termination of employees.

Contact Details

3302 Pelican Lake Ave.,
Edinburg, TX 78539.

956-887-0727
info@carlosgdiaz.com

Education

University of Central Florida

Bachelors of Science in Information Technology December 2011

Relevant Coursework

  • System Administration and Maintenance
  • Web-Based Information Technology
  • Computer Network Concepts
  • Design and Implementation of Networks
  • Human and Technology Interaction
  • Managing IT Integration
  • Cryptography and Information Security
  • Security in Computing
  • Computer Architecture Concepts
  • Operating System Concepts

Technical Skills

  • Surveillance Systems: Pre-Sales, Consultation, design and implementation of Video Surveillance Systems, Installation and configuration of Video Management Software (VMS) and Network Video Recorders, Troubleshooting of IP Camera Systems including NVR’s. Partner Relations, Sales Support, Technical Training, Online Training, Demos, Trade Shows, Vendor Relations, IP Networking, Wireless.
  • Networks/Internet: Hardware (Switches), TCP/IP, Email (POP, SMTP, IMAP), HTML/XHTML, XML, ftp, Active Directory, Windows network configuration.
  • Hardware: Installation, configuration, and troubleshooting of Servers and workstations, RAID configurations, Network Cameras, Wireless Controllers, AP’s (Access Points), NVR’s (Network Video Recorders), Wireless Bridges.
  • Structured Cabling: Estimated materials, Pull/Terminate/Test CAT 5/5e/6, labelcables used for camera installations, Dress and route cable into telecom closets.
  • Productivity Applications: System Surveyor, Zoom, AnyDesk, CRM software (SugarCRM), Team Viewer, MS Excel, MS Word, MS PowerPoint, MS Visio, MS Project, SmartDraw, Adobe Acrobat, Notepad++, Virtualbox.

Certifications

  • Wisenet Technician Training 101 - Wisenet Device Manager & Getting Started with Wisenet IP Cameras
  • Wisenet Technician Training 103 - Wisenet Specialty IP Camera Setup
  • Wisenet Technician Training 203 - Wisenet AI Analytics / Wave 4.1
  • Wisenet Technician Training 301 - Wisenet Advance Topics
  • Axis Communications Certified Professional  (#19803456, expires 02/2022)
  • ExacqVision Technical Reseller Training Certificate
  • Ruckus WISE  (Wireless Solutions Engineer)  (expired)
  • Milestone Certified Professional  (expired)

Work

Hanwha Techwin America

Field Application Engineer April 2019 - Present

  • Supported a team of 6 Regional Sales Managers, and over 12 Manufacturer Representatives for two companies and countless integrators and end users in the South Central US territory (Arkansas, Louisiana, Oklahoma, Texas, New Mexico, Arizona).
  • Assisted Sales Managers and Business Development Managers with a variety of projects in different verticals to include Transportation, Education, Retail, Banking, and Oil and Gas markets to increase revenue.
  • Supported Marketing to promote products at various trade shows including ISC West, ASIS, GSX, ENTELEC, and various Integrators and End User events.
  • Maintained and updated public demo cameras at various demo sites in the region.
  • Conducted and developed training classes to promote and educate products.
  • Direct responsibility for pre and post-sales support with projects requiring FAE assistance in the region, including the creation of system designs, site surveys, camera placement, field of view calculations, pixels on target, bandwidth and storage calculations, site drawings utilizing System Surveyor.
  • Recommended cameras, servers hardware and software based on project’s specs and client’s needs.
  • Traveled to visit clients and attend meetings regularly.

Central Florida Investments/Westgate Resorts

Senior Security Specialist February 2014 - February 2019

  • Responsible for the design, configuration, installation, and troubleshooting of all IP Video Surveillance Networks, including Servers, Workstations, Wireless AP bridges, Switches and Network Attached Storage (NAS) at 32 locations across the nation.
  • Responsible for managing and updating the Information Technology Service Desk (ITSD) and assuring user’s tickets are worked on time and efficiently.
  • Installed and configured Software on Servers and Clients for all users with access to the Surveillance Network.
  • Performed Project Management functions in the design and purchase of IP Camera systems.
  • Supervised a crew of Security Specialists with the installation of all necessary infrastructures for the Surveillance system including, but not limited to structured cabling, fiber, racks, and conduit.
  • In charge of approving, creating, maintaining and assigning roles for all user with credentials to the system.

NPR Solutions

IT Specialist March 2012 - December 2013

  • Planed and coordinated installations; tested and performed troubleshooting for computer systems, and maintained and upgraded hardware and software systems for a wide variety of clients.
  • Served as Project manager for various IT projects including VoIP, Cabling, Surveillance and Network device upgrades.
  • Designed, installed and troubleshot applications and solutions including but not limited to NVR’s Systems, Wireless Network Systems, Switches, and Routers.
  • Performed site surveys, and made presentations to clients about the features, capabilities, operation the equipment.
  • Conducted trainings for the use of new equipment to clients.
  • Passed National Agency Check with Inquiries (NACI) background investigation.

Recomendations

Personal and Professional References

Client Testimonials

  • Personal Reference

    Miguel Medina
    4608 Saddle Creek Pl.
    Orlando, FL 32829
    Phone: 407-483-2134

    Relationship: Friend and Pastor.
  • Personal Reference

    Keenan Miranda
    107 Fairway Ten Dr.
    Casselberry, FL 32707
    keenanjm@gmail.com
    Phone: 407-929-6887

    Relationship: Brother in law.
  • Personal Reference

    Diana White
    400 Horizons Dr.
    Winter Springs, FL 32708
    Phone: 407-937-8522

    Relationship: Friend and neighbor for more than 15 years.
  • Professional Reference

    Edward Robinson Jr.
    Network Engineer
    Orlando City Soccer Club
    Phone: 813-220-8797

    Previous Supervisor @ CFI/ Wesgate Resorts
  • Professional Reference

    Desis Maura
    Senior Project Manager
    Florida Hospital
    Phone: 407-717-0935

    Previous Supervisor @ CFI/ Wesgate Resorts
  • Professional Reference

    Carlos Torres
    Director of Information Technology
    Generational Equity, LLC
    Phone: 469-409-8900

    Previous Supervisor @ NPR Solutions
  • Professional Reference

    Giovanni Rios
    President/Owner
    NPR Solutions
    Phone: 787-799-5000

    Previous Employer

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